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1.How is InsightBee’s on-demand research different from other services?

InsightBee’s on-demand research gives you quicker access to high-quality insights at an affordable price. We have an intuitive, easy-to-use, self-service portal where you can order reports, and our consultants will deliver them in a short turnaround time.

2.How do I start ordering on-demand research report?

It is quite simple. On the InsightBee website, click on ‘On-demand research reports’ to order reports. Just follow the process you are guided through. You will be asked to create a login ID (your email ID) and password before making the first purchase.

3.What do I need to purchase a report?

To purchase an on-demand report, all you need is a valid credit /debit/gift/prepaid card from Visa®, Mastercard® or American Express®. Please refer to the section on ‘Ordering a report’ for details on how to purchase. You need to either sign in or create a new account while placing the order.

If you need to order multiple reports, you can purchase an account plan. The benefits of signing up for an account plan are you can get volume discounts, bonuses and other benefits, with a minimum commitment. Check our account plans for more details.

4.From which countries can I purchase a report?

At present, you can purchase from most countries, except the following: Albania, Belarus, Bosnia and Herzegovina, Bulgaria, Cameroon, Croatia, Cuba, Dominican Republic, Egypt, Gambia, Ghana, Indonesia, Iran, Iraq, Kenya, Kosovo, Lebanon, Liberia, Libya, Lithuania, Macedonia, Morocco, Myanmar (Burma), Nigeria, North Korea, Pakistan, Romania, Serbia, Somalia, Sudan, Sudan, Syria, Turkey, Ukraine, Vietnam, Yemen, Yugoslavia and Zimbabwe.

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1.How do I register on InsightBee for on-demand reports?

You will be asked to register on the site when you make your first purchase using credit card. You need to provide your email address, a valid password and a contact number. You also have the option of providing your complete address, if you want this to reflect in your invoice. After the purchase process is complete, we will send an activation link to your registered email. Once you click on that link, your login ID will be activated. You can log in and track the status of your reports on the ‘My reports’ page.

If you want to sign-up for an account plan, our team will set you up on InsightBee. You will need to share your email address, as the verification and activation link goes to this address. You can activate your account by clicking on this link.

2.What if I make a spelling error in my email address while registering?

You will be asked to type your email ID twice, so that we can check that they do indeed match. You will not be able to copy and paste your email ID.

If you still make a mistake and do not receive the confirmation email, do not worry. Please contact us and we will help rectify it.

3.Can I select my own user ID, or will the system generate one for me?

Your user ID will be the email address you provide. It needs to be a valid email address that you can access, as the verification and activation link goes to this email. You need to activate your account by clicking this email link before you log in to the system.

4.Do I need to complete all fields during registration?

No, you may leave fields blank if you wish. We do, however, require your email address, a valid password and a telephone number where you can be reached.

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1.What is an account plan?

It is an exclusive account especially designed for corporations that allows them to purchase credits for using InsightBee services. The account plan can be opened with a minimum commitment and members of the account can use the credits to order InsightBee reports. Account plan users can access multiple other benefits.

An account plan can have multiple users, each of whom would be provided with an individual user account.

2.What are the benefits of an account plan?

There are many benefits to using an account plan:

  • You don’t need to pay separately for each report through your credit card, but utilize the pre-purchased credits of the account plan instead.
  • You will be awarded bonus credits when you purchase over a certain amount of credits.
  • You can upload your company template to the website and use it as many times as you want, free of charge.

3.How do I purchase an account plan for my company?

You can contact us and we would be happy to help you open an account.

4.Can I use my own template?

Absolutely. Just upload your customised template using the ‘Account Details’ page.

5.Is there an extra fee for using my template?

No, there will be no extra fee for using your template. That’s one of the benefits of using an account plan!

6.How can I add more users to an account plan?

Go to the ‘Users’ page on your Account. Click ‘Add new User’. You will be asked for the new User’s details. The User will then receive an email with a link to create their own Account.

7.How many Users can share the same account plan?

There is no limit to the number of Users who can share an Account.

8.What happens with my unused credits?

You can save your credits for as long as you want. Your credits will never expire, and they will retain their value.

9.What is the minimum number of credits required to open an Account?

You can purchase an account plan with £2,000, €3,000 or $3,000 and will get equivalent number of credits. Contact us to open yours!

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1.Where do I find report samples?

On the page where you place the order, you will be able to see the different types of reports we offer (quick, detailed, in-depth, customised, etc.). Samples of each report can be viewed there. You can also access the samples through our Pricing page.

2.Can the report be customised?

We strive to simplify our customer's lives. Instead of having to buy an off-the-shelf product (wherein a large part of the information is not relevant to you), InsightBee provides you the option to ask for the relevant sections only, so that we deliver exactly what you want – saving you time and money. The more information you provide us (your role, industry and context for the request), the more we will be able to tailor the report to your specific requirement. Of course, delivering the report to you within a reasonably short turnaround time is an equally important priority for us. Therefore, we draw a balance between the level of personalisation and the time it takes to deliver.

3.What can be customised?

You can customise the following while ordering a report:

  1. Your role and industry information allows us to customise the report to what you may be looking for in terms of tone and content.
  2. You can custom-select the sections of the report you want, so that we deliver only the information that is relevant to you.
  3. You can upload your company template, and we will deliver our report in your template – eliminating much of the potential re-work you may have to do for an internal presentation.

4.What do you charge for your customisation services?

We don’t charge anything extra for customising your report. For delivering reports in your preferred company template (visual look and feel), we do charge a nominal premium.

5.How is ETA calculated?

The estimated time of arrival (ETA) of your ordered report is calculated using our proprietary workflow engine that analyses the timestamp of the order, estimated time taken to deliver a request and available capacity at our various operations centres. The workflow engine optimises the ETA to bring you the quickest service possible without compromising quality, by optimising the global delivery process. We strive to deliver your report by the ETA. In the highly unlikely event of a delay (owing to disruptions beyond our control), we will ensure that you are informed ahead of time.

6.What can I do if the ETA is too far in the future – is there any way to expedite delivery?

To put it simply, the proposed ETA is the best possible turnaround time we can offer. We proactively manage our capacity to ensure that the ETA is reasonable. However, there could be rare occasions when our capacity is fully booked for the next few days due to a sudden surge in demand. At such points, we will try to add flexible peak load capacity to manage demand and ensure that you are offered a reasonable turnaround time. If the ETA is still too far in the future for your needs, we request you to reach us through the contact form or the customer services helpline, +1 (844) 411-2771. We will make every effort to accommodate your request, and will tell you upfront if constraints make it impossible to meet your deadline.

7.Can I change or cancel my order?

Changes or cancellations to an already placed order can be done in two ways:

  1. By sending a note through an online link to the account manager assigned to you for this delivery (the details will be in your order confirmation email).
  2. By calling our customer services helpline at +1 (844) 411-2771.

While we will make every attempt to change your order, additional charges may apply if work on the request has begun or if the scope changes significantly. Therefore, please make changes as soon as you can.

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1.Can I save payment card information so I don't have to re-enter it later?

Yes, absolutely. You can choose to store credit card information during check-out. Information is stored securely using SSL encryption technologies by Stripe®, our trusted payment gateway provider. Stripe® servers encrypt all information submitted to them, so you can be confident that your credit card information will be kept safe and secure.

2.What payment methods can I use?

We have a wide range of payment options. We accept credit/debit/gift/prepaid cards from Visa®, MasterCard® and American Express®.

3.How do I get a copy of my invoice?

We will send you an email invoice once you make a purchase. For hard copies of invoices, you may reach us through the ‘Contact us’ form on the website or call the helpline at +1 (844) 411-2771.

4.When will my credit card be charged?

Your credit card will be charged as soon as you make the purchase.

5.How will the charge show up on my credit card?

The charge for your order will appear on your credit card as: “InsightBee”.

6.Can I order without a credit card?

We have a wide range of payment options. We accept credit/debit/gift/prepaid card from Visa®, MasterCard®, and American Express®. Additional payment options will be announced when they become available.

7.Do I have to pay Value Added Tax (VAT)?

Yes, you do have to pay VAT. InsightBee is registered in the Republic of Ireland. The exact percentage of VAT depends on the country from where you are ordering. We will provide the specific VAT details before you make the payment.

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1.Are your insights based on credible sources?

We source information from market-leading providers such as BvDInfo®, Hoovers®, Avention® (formerly OneSource®), Nexis® and several other credible geography-specific sources. Our research consultants validate and synthesise information from multiple internal and external sources to ensure that you get the best quality possible. Wherever necessary and possible, we even make a quick phone call to relevant stakeholders to check if the information is accurate.

2.Can I check my order status?

Yes. You can view your order status on the My Reports page.

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